Cyber Crime Complaint Online: File on cybercrime.gov.in

If you lose money to a scam call, a fake link or a hacked account, a cyber crime complaint online is the main route to report it in India. The national portal is cybercrime.gov.in, and for money lost through fraud there is also a 24 hour helpline, 1930. Speed matters, so this guide covers what to do in the first hour, then the portal steps, and finally what to expect afterwards.

The first hour: call 1930 and your bank

The helpline 1930 handles financial cyber fraud. Call it right after the incident, because early reports give a better chance of stopping the money from moving on. Keep these details ready: your name and phone number, the type of fraud, the amount, the transaction ID, and the date and time.

Also contact your bank, card issuer or UPI app at once. They can block a card, freeze a transaction path or record your report. In short, do both: the helpline and the bank.

Collect evidence before you file

Good evidence makes the complaint easier to act on. Do not delete any messages or chats, even if they are upsetting. Instead, save copies on another device or in cloud storage.

• Bank statement and SMS alerts for the transaction.
• Screenshots of the payment, with the UPI transaction ID.
• The scammer’s phone number, email, UPI ID, bank account or social media profile.
• For hacking: login alerts and “password changed” emails.
• For harassing loan apps: app screenshots and the threatening messages.

How to file a cyber crime complaint online, step by step

The portal flow is the same on a phone or a computer. The steps below follow common guides to the portal, so the screens may look slightly different when you use it.

1. Open cybercrime.gov.in and choose the option to file a complaint.
2. Pick the right category. Financial fraud, hacking and social media abuse sit under the general cyber crime report, while crimes involving women and children have a separate section.
3. Register with your mobile number, verify the OTP and add your name, email and state.
4. Fill in the category, the date and time, and a clear description of what happened. Add the suspect details and the amount lost.
5. Upload your evidence. The portal accepts common formats such as PDF, JPG and PNG.
6. Review everything, submit, and save the acknowledgment number.

After you file

Use the “track your complaint” option with your acknowledgment number to see updates. The complaint is passed to the relevant state cyber cell, and the investigating officer may contact you for more details. If the case has merit, an FIR may follow. However, timelines vary a lot, so do not stop following up with your bank.

Meanwhile, change passwords on any account that may be exposed, and enable two step verification. Our guide to reporting a scam call or SMS on Chakshu covers the reporting side for suspicious messages.

Common mistakes to avoid

Waiting a day or two is the biggest one, because early action matters most. Another is deleting the chat with the scammer. Also, never pay anyone who offers to “recover” your money for a fee, and do not share OTPs or PINs again with anyone who calls you back.

It is also worth checking whether a SIM was issued in your name without your knowledge. Our explainer on checking connections in your name on TAFCOP shows how.

FAQ

What is the cyber crime helpline number in India?

For financial cyber fraud, the helpline is 1930. It works 24 hours a day, and you should call as early as you can after the incident.

Is it free to file a cyber crime complaint online?

Filing on the official portal does not require a fee. Be careful of any website or caller that asks you to pay to register or speed up a complaint.

What if I do not have all the details of the scammer?

You can still file. Give whatever you have, such as the phone number, UPI ID or link, and attach screenshots. Add more information later if the officer asks.