Food Safety Connect is FSSAI’s system for reporting unsafe, adulterated or mislabelled food, and it works through an app and a web portal. With Diwali sweets and gift boxes on the way, it helps to know how a complaint works. This guide explains it step by step.
Quick answer
- Report through the Food Safety Connect app or FSSAI’s online system
- Add photos, the location and the type of problem
- You get a unique concern number by SMS to track the complaint
- FSSAI also lists a 24×7 toll-free helpline, SMS, social media and CPGRAM
What you can report on Food Safety Connect
The FSSAI grievance page says you can raise concerns about adulterated, unsafe or substandard food. You can also report labelling defects and misleading claims or advertisements. The system is part of FSSAI’s Food Licensing and Registration System.
In July 2026, FSSAI urged people to report problems through the app, with the message “Don’t just notice it, report it!” according to Free Press Journal.
How to report unsafe food, step by step
First, collect your evidence. Take clear photos of the product, the label and the place where you bought it. Note the shop name and location.
Then open the Food Safety Connect app and submit your complaint. Pick the type of problem, such as adulterated food, expired products on sale, poor hygiene or incorrect labelling. Add your photos and location details.
After you submit, the complaint goes to the concerned food safety authority for verification and action. You get a unique concern number by SMS on the mobile number you gave. Use it to track the complaint later.
Other ways to complain
If the app does not suit you, FSSAI lists other channels. They include a toll-free 24×7 helpline, a web portal, SMS, Twitter and Facebook, CPGRAM, and letters or walk-in visits. The page does not give the numbers or handles, so take them from FSSAI’s official website.
Check before you buy
The app can also help you check whether a food business is licensed or registered with FSSAI. That is a useful step when you buy from an unfamiliar seller. Also keep the bill and batch details, because they make a complaint easier to act on.
Mistakes to avoid
Do not throw the product away before you photograph it. Also avoid vague complaints. A report with a photo, a place and a clear problem is easier for officers to verify than a general remark.
FAQ
How do I report adulterated food to FSSAI?
Submit a complaint through the Food Safety Connect app or FSSAI’s online system. Add photos, the location and the type of problem.
How can I track my Food Safety Connect complaint?
After you register, an SMS brings a unique concern number. Use it to track the complaint, or follow its status in the app.
Can I check if a food seller is FSSAI licensed?
Yes. The app lets you check whether a food business is licensed or registered with FSSAI.